Booking Terms and Conditions

As a general policy, Cairns Little Theatre Inc (CLT) will only offer a refund of a ticket if an event is cancelled, rescheduled, or significantly relocated. 

Ticket Purchases, Payment, Delivery

These Conditions relate only to tickets sold via Cairns Little Theatre Inc’s website, www.therondo.com.au. 

Tickets may be purchased from CLT either through the online ticketing system accessed at therondo.com.au/book, by cash/EFTPOS purchase from the Box Office at The Rondo prior to a performance or by phone through Last Call Ticketing on 0415 822 333 (Note: an additional fee applies for bookings made over the phone). 

Online Purchase and Payment:

·       Tickets may be purchased online at any time.

·       CLT accepts most major credit cards as payment for the online purchase of your tickets.  

·       CLT requests that you provide your email address and will deliver a receipt by email to that email address. You may also print your receipt direct from the website. If you do not receive your receipt within a reasonable time then please contact tickets@lastcall.net.au after checking your spam/junk email mailbox.

Box Office Purchase at the Theatre:

·       Tickets can be purchased in person from the Box Office at CLT prior to each performance, if seats are still available.

·       CLT accepts no liability for the unavailability of seats at the Box Office due to a sold out performance.

·       The Box Office is open 60 minutes prior to the commencement of each performance.

·       CLT accepts cash or EFTPOS as payment for Box Office ticket purchases. 

For queries, ticket bookings or invoice enquiries, our ticket provider Last Call Ticketing can be contacted directly by calling 0415 822 333 or by emailing tickets@lastcall.com.au. 

Collection of Tickets

Purchasers are asked to bring a printed or electronic copy of their ticket to show at the theatre doors upon entry. If purchasing tickets from the box office on the night of the performance patrons must allow adequate time for the transaction. In some circumstances late patrons may not be permitted to enter once the show has commenced.

Where concessions are applicable, suitable and valid identification may be required for collection of tickets and at the event. The following concession cards are accepted: Seniors Card, Pensioner Card and Companion Card.

 

Refunds

CLT will only offer a refund of a ticket if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). 

CLT does not offer refunds as a result of a change in your personal circumstances, your dislike or dissatisfaction with the performance, your late attendance, where you are refused entry or evicted, or the use of an understudy.

You are not entitled to a refund if your ticket was free or complimentary. 

If an event is cancelled, rescheduled or significantly relocated by Cairns Little Theatre Inc, all liability is limited to the original amount for which the ticket was purchased (including any fees or charges). 

Proof of purchase may be required for any refund. Cairns Little Theatre Inc will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

No refunds are available on any unused part of annual subscription packages.

CLT will contact the original Ticket purchaser to arrange any refunds or organise a ticket exchange to another performance.

Exchanges 

Cairns Little Theatre Inc do not offer an exchange of a ticket for another ticket in the same production schedule nor for a Gift Certificate that can be used for a later production.

Conditions of Entry

These Conditions of Entry relate to all patrons, regardless of when and where tickets were purchased.

Admission to an event is subject to Cairns Little Theatre Inc’s Terms. In particular, the following form part of the group’s terms unless otherwise specified:

·       You may be denied entry into, or removed from, an event where the group has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired, or adversely affecting the enjoyment of the event by others.

·       If you arrive late, you may not be admitted until a suitable break in the event. Performances begin on time. Late seating will be made at an appropriate seating break, but could be several minutes into the performance. CLT reserves the right to deny patrons late entry for any performances in which entry has the potential to compromise audience or performer safety, or affect the artistic integrity of the performance.

·       You may not use, cameras or other photographic or recording equipment (including mobile phones) in the auditorium.

·       Management request that all mobile phones and other devices be turned off before entry.

·       You may be required to submit to a search of your person and/or possessions before entering the event.

The auditorium opens approximately 20 minutes before performance commencement for seating.

Authenticity and Validity of Tickets

Entry to an event may be refused if the authenticity or validity of a ticket or receipt is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Cairns Little Theatre Inc.

If there are multiple parties attempting to enter a performance using the same ticket then the person who originally purchased the ticket will have precedence.

Accessible Seating

Limited seating is reserved for people with accessibility needs. Please book early if you require accessible seating as these seats are released for general admission 14 days prior to the performance. These seats must be booked over the phone on 0415 822 333 or in person at the theatre.

Ticket Prices and Discounted Tickets

Current ticket prices and discounts are displayed on CLT website and distributed promotional materials. 

Senior citizen, pensioner, or student discounts are not available for Fringe productions.

Complimentary Tickets

1. Recipients of complimentary tickets may transfer those tickets to whomever they wish.

2. Any free or discounted ticket entitlements not used for the play for which they apply lapse and may not be transferred to another season.

Errors

While CLT takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. 

CLT may cancel an order made as a result of any such error, although in the case of a pricing error Cairns Little Theatre Inc will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

For any queries, please contact tickets@lastcall.net.au

  Covid Safe Special Terms and Conditions

Patrons agree to abide by all social distancing and health protocols stipulated by Qld Health and follow the directions of venue staff at all times. If patrons do not comply with protocols, they may be asked to leave immediately without a refund or further recourse. 

Refunds or exchange of tickets may be available to customers who have been directed by Qld Health or a doctor to stay home due to confirmed or suspected case of Covid-19. Requests for refund should be submitted at most, 24 hours before the booked event. Approval of all refunds is at the discretion of The CLT Management Committee. CLT reserves the right to withdraw this exception to the refund policy from the Booking Terms and Conditions without notice at any time. 

While the venue has taken all reasonable health and safety precautions, patrons acknowledge that they enter the venue at their own risk without recourse to claim against the venue or staff regarding their health outcomes. Patrons who are vulnerable or at risk are strongly recommended to wear a mask inside the venue at all times.

Membership

  1. Membership can be paid at any time and is valid from the date of payment until Dec 31.
  2. Membership for the incoming year can be renewed at or after the AGM in December or at any time throughout the year.
  3. Obtaining Membership is a requirement for all volunteers and performers. Volunteers and Performers under 18 years of age are required to obtain membership and are eligible for the Youth price.
  4. Membership entitlements and benefits are subject to change without warning or prior notification.
  5. Membership is subject to approval by the Rondo Theatre Management committee who reserve the right to withdraw or deny membership to anyone who does not comply with the values of the organisation and abide by the Code of Conduct. No refunds will be given for Memberships cancelled by the committee for unsatisfactory conduct.
  6. Membership Refunds for accidental purchase or special circumstances must be approved by the Rondo Theatre Management Committee and requested through treasurer@therondo.com.au to be tabled at the next Management Committee Meeting for consideration.
  7. By applying for membership you are agreeing to have your personal information used in the ways stipulated in the Privacy Policy section 11.

Updated March 2023